About Parts Academy
- We are 100% focused on Parts Departments. While we deeply understand the dynamics with Service, Sales and the rest of the dealership we are committed to helping dealers improve their Parts Departments. Our tagline says it best: “Parts are all we do”
- Been there, Done that – Our experience comes from working in dealerships. Everyone on the team has been behind the parts counter. While most of us have also worked for O.E.M. manufacturers, it is our time in dealerships that helps us connect with other dealers.
- Knowledge without Action is useless – We love to share what we have learned – but the most important thing we do is help dealers make changes to improve and grow their parts business. Our material and methods reveal leading trends and best practices that become initiatives to advance your business. Our job is not complete until each student recognizes the opportunity to improve and knows how to get there.
- What gets Measured gets Managed – Metrics are central to the parts business. However, they must be relevant to your business, and you need to benchmark with others. Too many times we see academic approaches that proliferate the ways you can measure your parts business. We teach a solid set of core metrics and the proper way to measure them. Each metric is accompanied by benchmarks so you know how much room you have for improvement.
About our Founder - Dean Devore
Dean was raised in a family dealership that spanned three generations. He became a factory certified technician at 15 years old. By 18 he had obtained his Master Technician certification and moved into the dealership’s Parts Department.
After college Dean went to work for Outboard Marine Corporation in the Parts and Service Department for Evinrude and Johnson Outboards. Working his way through positions in Technical Training, Parts Sales, and Parts Marketing he eventually became the Director of Parts and Accessories. Dean was recruited to join other global manufacturers in leadership roles focused on service parts.
Over a 30-year period Dean has lead Parts Divisions in 5 global companies, working in 14 different industries, with 26 leading brands. Under his leadership, the parts divisions have consistently grown revenue and increased gross margins while improving fill rates and inventory turns. During this time, Dean had the opportunity to work with over 5,600 independent dealers that stocked parts and serviced the equipment his companies produced.
In 1998 Dean launched a Parts Training Program for dealers with the help of industry veteran Ben Sherwood. The overwhelming response from dealers was the catalyst for a long-term vision. He was determined to one day create a training program to certify Parts Department employees as professionals. Years later Parts Academy was launched.
Here are the companies Dean has worked for and the brands they produce:
About Parts Progress and Parts Placement
We know how important your Parts Business is to your company. Our team has experience in multiple industries, working in dealerships and for OEM manufacturers. If you are an independent Dealer, or a Global Manufacturer, we have been there and understand your parts challenges.
Our experience with Service Replacement Parts comes from multiple industries including:
Parts are ALL we do.
Advance your parts business today! 866-533-1020 or info@partsprogress.com
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